FAQ

How long does shipping take?

Orders are typically processed within 3–5 business days. Delivery times vary by destination:

• USA & Canada: 7–15 business days
• Europe: 7–15 business days
• Australia: 7–15 business days

Do you offer free shipping?

Yes, we offer free worldwide shipping on most items.

Are your products handmade?

Yes. Every piece is handcrafted in Vietnam using traditional lacquer art techniques. Small variations may occur, making each item unique.

What materials are used?

Our products are made from wood, natural lacquer, eggshell, and mother-of-pearl inlay depending on the design.

Can I request a specific color or design?

Yes. Please contact us before placing your order if you would like a specific color, pattern, or personalized request.

Do you accept returns?

We accept returns for damaged or defective items. Please contact us within 7 days of delivery and provide photos of the issue.

What if my package is damaged?

Please take photos and contact us immediately. We will work with you to find the best solution.

Can I track my order?

Yes. A tracking number will be provided once your order has been shipped.

Do you ship internationally?

Yes. We ship worldwide directly from Vietnam